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Does anybody know if this company still exists? Phone calls made to German Branch 2 , promises received that I would be called back 2 , results 0 , mails sent to German Branch 6 ,replies 0 , mails sent to American Branch 2 , replies 0. Very nice trying to do business this way. Moving on to other suppliers I guess.
Posted : 14/03/2018 5:33 pm
Try StoneyCNC - Rory always gives impeccable service.
SC 420/2, Industrial VFD spindle from StoneyCNC
UC100 + UCCNC
Cut2D, Autosketch10, Draftsight, Eagle 9.5.1
There is no problem, however simple, that cannot be made more complicated by thinking about it.
Posted : 14/03/2018 11:52 pm
Good morning, Jurgen!
We forwarded your emails to the responsible Reseller, Fraxeon. Didn´t he contact you?
Regards,
Thomas
Produktevangelist 🙂
Es grüßt mit der Ihm gegebenen Freundlichkeit...
...der Thomas
Posted : 15/03/2018 9:51 am
Hello,
I tried to contact Fraxeon a few years ago, and even than they didn't reply on any of my mails.
this was my reasone not to buy from that company.
SC 1/420 + Gantry extension, Kress 1050 FME-P, NeJe 20W Laser, WinPC-NC USB v4.00, Vectric Aspire 9, SolidWorks 2021
Posted : 15/03/2018 7:48 pm
Fraxeon is very bad at doing bussiness. Sometimes he wil reply a mail.
Try call him, or better: order somewhere else(stepcraft germany)
Posted : 19/03/2018 1:13 pm
Same issue. Send an email to the sales service both in Germany and France...
No answers after a week, which is a shame...
Posted : 30/03/2019 11:04 am
Good morning, Minimalist!
Sorry, that you didn´t get an answer. I am sure, every email is answered or forwarded to the responsible person from Stepcraft.
If you send me a pm with your details, I try to figure out, what has happened.
Best regards,
Thomas
Produktevangelist 🙂
Es grüßt mit der Ihm gegebenen Freundlichkeit...
...der Thomas
Posted : 02/04/2019 8:13 am
@TheMinimalist
You do not Need to send a pm, I found your first email from last Thursday, which was forwarded to the responsible Reseller Normandair in France. I will ask him today, if he got this email and answered it. I also found your email from yesterday.
I am sure, you will get an answer to your questions.
Produktevangelist 🙂
Es grüßt mit der Ihm gegebenen Freundlichkeit...
...der Thomas
Posted : 02/04/2019 8:20 am
Thanks, looking forward to his answer.
Posted : 02/04/2019 10:30 am
Für mich waren diese Informationen nützlich. Vielen Dank
Posted : 02/03/2020 2:51 am
