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Topic starter
Hello,
My name is Israel and I live in Spain.
In April I bought a Stepcraft 840 but I received not all the pieces of kit.
After I received the missing pieces.
It is normal that in a machine like this there is'nt serial number?
Where can I looking for my serial number?
The commercial agent said me the serial number appears on one side of the machine aluminum but is not. If it isn't appears then no way of knowing and he can't help me.
Is a kind of answer that I don't wait especially if it spend a lot of money for Stepcraft 840.
The serial number is esential for manage orders, pieces...
I stay very surprised.
Regards,
Israel.
What can I do?
Posted : 04/08/2016 3:34 pm
The serial number is printed on a label of the movable cover of the Y axis. At least that's in Germany that.
Gruß, Uwe WinPC-Nc V4, EstlCAM V11 / V12 www.ubo-cnc.de
Posted : 04/08/2016 4:53 pm
Topic starter
Thank you Ubo but it's missing 🙁
Posted : 04/08/2016 7:03 pm
Hi lab - welcome to the forum!
The commercial agent said me the serial number appears on one side of the machine aluminum but is not. If it isn't appears then no way of knowing and he can't help me.
That isn't that simple. If they .... maybe forget .... to stick a sticker with the serial number on the machine then they are still in charge! Can they prove that there was a sticker on the machine - I don't think so!
You have an Invoice, right! So, they should know what you have ordered!!!!
Just my 2 cents.
It's not only about tools it's also about skills! 😉
Posted : 04/08/2016 7:48 pm
Good morning, lab and welcome!
Keep cool, the serial number alone is no requirement for warranty!!! You have an invoice, You are listened as customer, so everything is okay.
Produktevangelist 🙂
Es grüßt mit der Ihm gegebenen Freundlichkeit...
...der Thomas
Posted : 05/08/2016 9:47 am
The commercial agent said me the serial number appears on one side of the machine aluminum but is not. If it isn't appears then no way of knowing and he can't help me.
Hello again, lab.
If our reseller, I think it´s Mnova in Madrid, isn´t it, has said something like that, then it was completely wrong! As worldhusky said, You have an invoice and Mnova should know, when and what they have selled to You. If there occures any problem, don´t hesitate to contact me!
Produktevangelist 🙂
Es grüßt mit der Ihm gegebenen Freundlichkeit...
...der Thomas
Posted : 05/08/2016 9:52 am
