file Question Performance kit issue with enclosure.

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06 Jul 2019 10:48 - 06 Jul 2019 10:55 #57017 by Fabien
Hello,

I have 2 D420 with enclosures that were working fine.

I just updated both with performance kits and since that, enclosure buttons work one time on 2 or 3. It s on both and i checked wiring multiple times.

It s very dangerous.

Could someone check if voltage levels are compliants ?

Thank you.
Last edit: 06 Jul 2019 10:55 by Fabien. Reason: Spelling mistake

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15 Jul 2019 11:35 - 15 Jul 2019 12:09 #57044 by Fabien
Replied by Fabien on topic Performance kit issue with enclosure.
I found something.
The performance kit new power supply is 24V (the old one was 30 V) so the 30 V on SUBD15 is probably wrong and reset level is false (maybe too close to the limit due to a resistor divider). I measured 1.46 V when reset is pressed.
Could someone from Stepcraft check that ?
In France, this configuration is illegal due to the safety issue !!!
Last edit: 15 Jul 2019 12:09 by Fabien. Reason: Maybe added

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02 Oct 2019 13:51 - 02 Oct 2019 13:52 #57391 by Fabien
Replied by Fabien on topic Performance kit issue with enclosure.
It's a safety issue without any response from Stepcraft...
Could someone at Stepcraft can check the schematics please ? If you have no time, could I have access to the small board schematics (I can sign a NDA) to propose a quick fix for users ?
Last edit: 02 Oct 2019 13:52 by Fabien.

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25 Jul 2020 17:42 #59333 by Fabien
Replied by Fabien on topic Performance kit issue with enclosure.
It will be one year in few months. Best support team ever...

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23 Sep 2020 12:05 #59555 by Fabien
Replied by Fabien on topic Performance kit issue with enclosure.
No response, cool.
Ok I am going to prepare a small Youtube video showing how support is good here...

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28 Aug 2021 23:58 #61374 by Fabien
Replied by Fabien on topic Performance kit issue with enclosure.
Near 2 years, best support...

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29 Aug 2021 09:58 #61375 by Andys1957
Replied by Andys1957 on topic Performance kit issue with enclosure.
Did you contact the Stepcraft support directly? This forum is an user forum, not a Stepcraft support forum! They don't answere to support questions here!

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